Third Coast
Association Advisory
Houston, Texas · Working with management companies across Texas

Reduce administrative work.
Improve operations.

I help small and midsize HOA and property management companies cut the repetitive administrative work that eats their team's week: incomplete forms, scattered requests, the same questions answered again and again. The fix starts with the process, then getting full value from the software they already own.

Start with a conversation See how I work

Sound familiar?

Information lives everywhere: email inboxes, spreadsheets, PDFs, and someone's text messages. When that person is out, the knowledge is out too.
Requests arrive incomplete: architectural applications and maintenance requests bounce back and forth before anyone can act on them.
The same questions, daily: residents and owners ask the same handful of questions, and your team answers each one by hand.
Reporting eats days: board packets, document collection, and data entry assembled manually, every single month.
Software you pay for, barely used: portals, online request intake, and workflow features your platform includes but nobody ever finished setting up.
Follow-ups fall through: vendor coordination and open items tracked in someone's head instead of a system.

How I work

STEP 1

Find the hours

A focused audit of your core workflows: where time goes, where information gets re-typed, and which of your platform's features sit unused.

STEP 2

Fix the process

Redesign the workflow in the tools you already pay for: standard options instead of free text, templates instead of blank pages, one place for every request.

STEP 3

Automate what pays

Simple automation only where the time savings are obvious and measurable. No rip-and-replace, and no AI for its own sake.

Services

Fixed fee · 2 weeks

Operations & Admin Audit

A map of where your team's hours actually go, a review of how fully you're using your current software, and a prioritized 90-day plan for getting time back.

Fixed scope · 3 to 4 weeks

Workflow Fix Sprint

One painful workflow (intake, maintenance coordination, resident communications, or board packets), rebuilt end to end, documented, and handed over with training.

Monthly · limited clients

Fractional Operations Partner

Ongoing, capped hours each month: continuous small improvements, a standing backlog, and a technically fluent person on your side of calls with your software vendors.

Start small: a paid pilot

Every engagement starts with one workflow, a fixed price, and success measures we agree on before work begins. For example, the share of requests that arrive complete the first time, and the staff minutes each request takes. If the measures aren't met, I keep iterating at no additional charge, or the balance isn't owed.

About

Renata Maraj

I'm Renata Maraj, an engineering manager who has spent my career leading software teams and modernizing older applications, including at PayPal, where I worked on systems that had to be reliable at serious scale. I now work at a smaller company where technology sits close to daily business operations, which taught me that most "technology problems" are really process problems with a tool attached.

I also manage rental property myself, and I live in a professionally managed community, so I've seen this work from the operator's desk, the owner's side, and the resident's side of the form.

This is a deliberately small practice. I take a limited number of engagements, work mostly asynchronously, and measure success in hours handed back to your team.

Straight answers, up front

I'm vendor-neutral. I don't sell software or take referral fees. If your current platform can do it, that's what we use.
Your data stays yours. I work inside your systems, from your forms and redacted samples. I don't keep copies of resident information.
Not legal or compliance advice. I improve operations; covenant interpretation and association law stay with your attorney.
No long contracts to start. Fixed-fee audit or pilot first. Ongoing help only if the first work earns it.

Tell me where it hurts

One conversation, no pitch deck. We'll talk through your team's most repetitive work and whether it's worth fixing, and I'll tell you honestly if it isn't.

hello@thirdcoastassociationadvisory.com